Refund policy

===== REFUND POLICY =====

We want you and your pet to love your Fluffwick order. If something isn't right, here's how we'll help.

Damaged, defective or wrong items

If anything arrives damaged, defective, or isn't what you ordered:

- Email Fluffwick@gmail.com within 14 days of delivery.

- Include your order number and a photo of the problem.

- Once we've seen the photo, we'll send you a free replacement or give you a full refund, your choice. You don't need to send anything back.

30-day returns

Changed your mind? You can return unused items in their original packaging within 30 days of delivery.

- Please contact us first at Fluffwick@gmail.com with your order number before sending anything back. Returns sent without contacting us first may not be accepted.

- We'll email you return instructions and the return address.

- Return shipping is paid by you, the customer. We recommend a trackable shipping service, since we can't refund a return we don't receive.

Items we can't take back

For hygiene reasons, lick mats, snuffle mats and grooming tools (such as brushes, rollers and grooming gloves) can't be returned once used, unless they arrived damaged or defective.

Refunds

Once your return arrives and we've checked it, or once your damaged, defective or wrong-item claim is approved, we'll refund you to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or card provider.

Cancellations

You can cancel for a full refund any time before your order ships. See our Shipping Policy.

Questions?

Email Fluffwick@gmail.com. We're happy to help.

===== CONTACT INFORMATION =====

Store name: Fluffwick

Business legal name: [BUSINESS LEGAL NAME]

Email: Fluffwick@gmail.com

 

 

We answer emails within 1-2 business days. Please include your order number if your question is about an order.